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Investigating Acceptance of Telemedicine Services Among the Population of Pakistan Through an Extended Technology Acceptance Model (TAM)

JOURNAL:MAZEDAN INTERNATIONAL JOURNAL OF MEDICAL RESEARCH

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# Authors First Online DOI Downloads Citations
1. Aqib Shujah*, & Syed Mohsin Ali 28 May 2025 MIJMR0601001 25 0

Abstract

Telemedicine is a renowned name in the healthcare market for faster diagnosis and easy accessibility to healthcare services. Telemedicine acceptance needs to be understood under the context of TAM which helps to understand the role of in-person visits compared to online visits. It is also helpful in exploring the idea that how It is also helpful in exploring the idea that how the user experiences can be supportive in facilitation projects perceived useful in facilitation projects under perceived usefulness and perceived ease of use. The study aims to review the telemedicine acceptance under the TAM to identify the barriers and understand how technological support can be there in revealing the needs of users to increase the applicability of telemedicine. The study has adopted a primary quantitative plan to conduct the data collection and analysis process. The data has been collected from online respondents having an experience with telemedicine in some way. The sample is comprised of 100 people online filling out the Google survey form which is closed-ended. The data has been retrieved in an Excel sheet which has been further explored with the help of smart PLS software. The output helps contrast the variables and summing of the hypothesis. It has been concluded that telemedicine acceptance has increased with time under perceived usefulness. However, some technological and communication barriers need to be addressed to increase telemedicine acceptance as identified by TAM.


Keywords

Telemedicine, TAM, Acceptance, Perceived Use, Perceived Ease of Use


References
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    [2]    Chan, Z.Y., Lim, C.F., Leow, J.L., Chium, F.Y., Lim, S.W., Tong, C.H.M., Zhou, J.J.X., Tsi, M.M.Y., Tan, R.Y.C. and Chew, L.S.T., 2022. Using the technology acceptance model to examine the acceptance of telemedicine by cancer patients in an ambulatory care setting. Proceedings of Singapore Healthcare, 31, p.20101058221104578.https://doi.org/10.1177/20101058221104578

    [3]    Kamal, S.A., Shafiq, M. and Kakria, P., 2020. Investigating acceptance of telemedicine services through an extended technology acceptance model (TAM). Technology in Society, 60, p.101212.https://doi.org/10.1016/j.techsoc.2019.101212